Telemedicine FAQs: Everything You Need to Know

How to select a doctor for Online Consultation?

1. 1. Navigate to the doctor selection page and browse through the list of available doctors. You can filter the list by speciality, and symptoms.

2. 2. Read the doctor's profile, credentials and experience to help you make an informed decision.

3. 3. Once you have selected a doctor, choose a suitable time slot for your online consultation.

4. 4. During the consultation, describe your symptoms, medical history, and any medications you are currently taking to the doctor.

5. 5. Follow the doctor's advice, prescriptions, and recommendations for further tests or follow-up consultations if necessary.

How can I make a payment online?

1. Many payment options are accessible online, including credit/debit cards, e-wallets, bank transfers, and others. You must select your preferred method and have a card or account connected to it.

   Locate a trustworthy online retailer: Once you've chosen a payment method, you need to look for a retailer who takes that payment option online. To protect your personal and financial information, be sure to select a reliable merchant with a secure payment method.

How can I add Health Records?

1. 1. Log in to your account: Access the Clinicwala platform you want to use, and log in to your account using your username and password.

2. 2. Go to the Electronic Health Record (EHR) section: Navigate to the EHR section of the Clinicwala platform. This is where you will upload and manage your health records.

3. 3. Select the type of health record you want to upload: you may need to select the type of health record you want to upload. For example, you may need to choose between uploading a laboratory test result, a medical imaging report, or a medication record.

4. 4. Choose the file you want to upload: Once you have selected the type of health record, you will be prompted to choose the file you want to upload. The file will be ready to upload.

5. 5. Save and upload the file: After selecting the file, you will be asked to review and confirm your selection. Once you have done so, click on the "Save" or "Upload" button to complete the process. Successfully uploaded message will be shown.

6. 6. Verify that the health record is uploaded: After the upload process is complete, you should verify that the health record has been successfully uploaded to the EHR section.

How to use Clinicwala wallet?

1. The use of Clinicwala’s wallet is very simple. You can add money to your account’s wallet and use it anytime without any networking hindrance. Keep in mind after scheduling an appointment with a doctor, when you start payment through your wallet you should have sufficient money in your wallet. Then simply click on the wallet payment option and then pay doctor fees easily.

How to Download Your Doctor Prescription?

1. 1. Log in to your account on the Clinicwala app or Clinicwala website where you had your online consultation.

2. 2. Look for a section or panel that contains your prescription history or current prescriptions.

3. 3. Select the prescription that you want to download.

4. 4. Click on the "Download" button. This will initiate the download process and save the prescription to your device.

5. 5. If prompted, choose a location or folder to save the downloaded prescription.

6. 6. Once the download is complete, you can open the prescription file and print it out if needed.

Can I edit My Account?

1. You need to log in to your account and navigate to the "Update Account". You can make changes to your personal information, such as your name, email address, phone number, and other relevant details.

   Once you have made the changes, make sure to click on the update or save button to apply the changes to your account. If you encounter any issues or have any questions about editing your account on Clinicwala or any other Clinicwala platform, you can contact our customer support for assistance.

How can I add my family members and book online appointments for them?

1. 1. Log in to your account on the Clinicwala app or Clinicwala website.

2. 2. After logging in, visit the patient profile section. This is usually located on the dashboard or navigation menu. Click on Patient Profile then Locate the "Add Patient Profile" button and click on it.

3. 3. Fill in the patient's necessary information like the patient's name, date of birth, phone number, blood group, and address. Complete all the required fields and any other additional information.

4. 4. Now, go to the scheduler section and select the patient, whose appointment you want to book.

5. 5. Select the doctor and choose a time that is convenient for the patient by following the prompts.

6. 6. Verify the booking and double-check the appointment information. You might get a confirmation message with more details or appointment reminders.

7. 7. You can ask ClinicWala's customer care staff for help if you run into any problems with these steps at 788-000-3838

What Clinicwala offer or provide through online consultation?

• ● General practitioners: Online consultations eliminate the need for in-person visits by allowing patients to consult with a general practitioner from the convenience of their homes.

• ● Specialists: Medical professionals that can deliver specialized medical care remotely, such as cardiologists, dermatologists, or psychologists, may also conduct online consultations.

• ● Mental health professionals: Professionals in the mental health field can benefit greatly from online consultation since they can provide patients with counselling and therapy through video conferencing, phone calls, or text messages.

• ● Nutritionists: Online consultations with dietitians can assist patients in creating customized diet plans and receiving guidance on good eating practices.